Customer Service Representative, Abilene

Aviation Customer Service Representative
Do you enjoy working in a fast-paced environment where no two days are the same?
Want to work in the aviation services industry with private jets?
Is the customer #1 to you?
Interested in a comprehensive benefits package including medical, dental, vision, paid time off, a matching 401(k), and bonuses, along with competitive pay?
Then you will love being a valued part of our winning team!
The Aviation Customer Service Representative plays a vital role in our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service.
The Aviation Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.
Celebrating our passion for aviation and providing extraordinary customer experiences, Freeman Jet Center services private aircraft as well as military and commercial aircraft.
We thrive in a team environment and are seeking extremely talented employees to contribute to our team at Freeman Jet Center.
Requirements
Customer Service Representative (CSR) Qualifications:
Previous customer service experience preferred but not required
Must be able to work efficiently to handle payment processing, invoicing, and associated computer entries and paperwork accurately.
Experience preferred in providing top-quality customer service in a face-to-face setting.
Friendly and attentive personality
Excellent interpersonal and communication skills
Experience with conflict resolution in a customer service environment
Exceptional ability to attend to details
Computer skills (e.g., POS systems, accounting systems, Excel).
High School Diploma or equivalent
Ability to multitask effectively, interacting with customers, answering phones, and attending to computer work.
Must be able to work Holidays and weekends
Acceptable driving record
Ability to pass a background check
Zero-tolerance drug-free employer; includes pre-employment and random screening
CSR Duties Include:
Handling and routing telephone calls with customer-oriented level of service
Face-to-face interactions with customers during over-the-counter sales
Data entry and other computer work, communication with customers via email, track inventory, and process financial transactions via Point of Sale Systems
Excellent attention to detail while ensuring timely and efficient service
Connecting clients to appropriate personnel
Performing administrative support tasks as needed
Maintaining professionalism
Competencies:
Customer focus- naturally outgoing/extroverted
Communicate with customers and employees in person, by phone, and through radio communications
Strong computer skills including Microsoft office products and point of sale programs
Basic mathematical knowledge
Must be able to operate a motor vehicle and be insurable by the company's insurance policy (requires a clean driving record)
Reporting Relationship:
This position reports to the Customer Service Manager
Work Environment:
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
Must be able to lift 25 pounds
Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Benefits:
Our comprehensive package includes a matching 401(k) program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage.
We value your hard work and offer performance-based bonuses.
AAP/EEO Statement:
Freeman Jet Center is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.
Duties, responsibilities, and activities may change at any time with or without notice.
Job Type:
Full-time
Job Schedule:
Monday & Tuesday 2:00 pm to 10:00 pm, Wednesday & Thursday Off, Friday, Saturday & Sunday 6:00 am to 2:00 pm
Salary:
From $*****/hour