Front Desk Lead - Medical Office - No Weekends, Full Benefits, Ashland

Front Desk Lead - Medical Office - No Weekends, Full Benefits
Ashland, KY
EyeCare Partners is the nation's leading provider of clinically integrated eye care.
Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives.
Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.
Company: Retina Associates of Kentucky
Job Title: Front Office Lead
Location: Ashland, KY and requires travel to Paintsville, KY.
We pay mileage!
Hours:
Full Time
Our clinic is open Monday-Friday 6:30am-5:30pm
Your shifts will fall within these hours
You may need to work a little earlier and/or later as needed
Perks:
Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching
Paid Time Off (PTO) and Paid Holidays
Paid Maternity Leave
Competitive Base Pay
Employee Discounts
Summary
A Front Office Lead is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care.
This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
Essential Duties and Responsibilities
Provide exceptional customer service during every patient encounter (in person or via phone).
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Answer phones (both external and internal); assure prompt, courteous service at all times
Practice urgency at all times with patient's time, as well as doctor's time and schedule
Manage patient flow in the office
Knowledge of common fees charged for common visits and collect correct payments
Complete daily reconciliations / close day / countdown cash drawer
General office duties and cleaning to be assigned by manager
Make weekly schedules for Patient Coordinator team members
Communicate with Doctors and teams about patient scheduling issues
Train new team members and ensure current team members are trained on all current and new protocols
Point person for Patient Coordinator team members when manager is out of office or unavailable
Assist manager in handling patient concerns and complaints
Assist manager with other duties as they arise
Other Skills and Abilities
Reliable transportation that would allow employee to go to multiple work locations with minimal notice
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Ability to interact with all levels of employees in a courteous, professional manner at all times
Requirements
High school diploma or general education degree (GED) required
One-year related experience and/or training; or equivalent combination of education and experience
Favorable result on background check required
Must be able to provide proof of identity and right to work in the United States
EyeCare Partners is an equal opportunity/affirmative action employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.