Receptionist, Ashland

Receptionist Position at Appleseed Community Mental Health Center
Appleseed Community Mental Health Center, Inc.
Ashland, OH Full-time | MondayFriday schedule | No weekends | PTO (32+ days annually) Flexible scheduling | Monthly bonus opportunities | PSLF eligible | PTO (32+ days/ annually)
Schedule: M, W, TH, F 8:30-5pm, Tuesdays 11:30-8:00pm
Be the welcoming face that helps people take their first step toward support.
At Appleseed, our Receptionists play an essential role in creating a positive experience for every client, family member, and community partner who walks through our doors or calls for assistance.
This position is more than answering phonesit's about helping individuals feel welcomed, supported, and connected to care.
We're looking for someone who is organized, compassionate, professional, and able to thrive in a fast-paced behavioral health environment while balancing multiple responsibilities throughout the day.
Why you'll love working at Appleseed
Supportive team environment with approachable leadership
Meaningful work that directly impacts your community
Stable daytime schedule with work-life balance
Opportunities for growth and advancement within the agency
Collaborative atmosphere across clinical and administrative teams
What you'll do
Greet clients and visitors in a courteous, welcoming, and professional manner
Answer and route incoming phone calls to appropriate staff and departments
Schedule, cancel, and reschedule appointments while maintaining accurate records
Notify clinical and medical staff of client arrivals
Collect and receipt payments while maintaining accurate financial documentation
Update client demographic, insurance, and financial information as needed
Make appointment reminder calls and assist with gathering required information
Process referrals and coordinate scheduling for clinicians and medical staff
File, retrieve, and maintain confidential client records
Support front office operations through clerical and administrative assistance
Maintain professionalism and confidentiality in accordance with HIPAA regulations
Assist with special projects and additional office duties as assigned
What we're looking for
Strong customer service and communication skills
Ability to multitask and stay organized in a busy office environment
Professional demeanor and ability to work with diverse populations
Comfortable working with phones, computers, scanners, copiers, and office systems
Ability to handle confidential information with professionalism and discretion
Team-oriented mindset with flexibility and adaptability
Preferred:
Experience in a medical, behavioral health, or human services setting
Previous receptionist, scheduling, or administrative support experience
Requirements
Minimum of 2 years of clerical, administrative, or computer-related education and/or experience
Proficiency in Microsoft Word, Excel, and basic computer systems
Ability to maintain confidentiality and follow HIPAA regulations
Successful completion of background check and pre-employment drug screening
Ability to lift up to 20 lbs.
Ability to complete required de-escalation training provided by the agency
Benefits & Perks
Medical, dental, and vision coverage
403(b) retirement plan with employer match
Paid time off (32+ days annually):
Minimum 2 weeks vacation
6 self-care days
8 sick days
8 paid holidays
Employee Assistance Program & wellness app
In-house pharmacy access
Annual performance-based pay increases
Pet insurance
Supportive and mission-driven workplace culture
Join a team that values both the workand the people doing it.
Appleseed Community Mental Health Center, Inc. is committed to providing equal employment opportunities to all individuals.
Employment decisions are based on qualifications, merit, and organizational needs.
We are a drug-free workplace, including marijuana.
All offers of employment are contingent upon successful completion of a background check and pre-employment drug screening.