Field Service Technician, New York

Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.

 

Job Title: Field Service Technician

Location(s): Albany, NY

Job Responsibilities:

Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments.

Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime.

Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards.

Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed.

Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments.

Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses.

Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement.

Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments.

Participate in IT deployments, relocations, and infrastructure upgrades.

Provide off-hours or weekend support as needed for critical site visits or go-lives.

Build relationships and trust with customers and clients

Adhere to company’s given rules and regulations

Team up with colleagues and other team members

Great communication skills to work with customers

Amazing problem-solving skills

A technical degree is preferable

Ability to diagnose problems with equipment

Great mechanical aptitude

Ability to communicate in English

Qualifications:

Strong analytical skills.

Hands-on experience with Incident Management and ServiceNow.

Proficiency in the Windows operating system.

Excellent problem-solving skills and attention to detail.

Ability to work collaboratively in a team environment.

Strong communication skills, both written and verbal.

Proactive approach to learning and adapting to new technologies.

Required Skills:

Windows Operating Systems (Windows 10, Windows 11), MAC OS

Office 365, and Microsoft Software (SharePoint, Teams)

PC Hardware troubleshooting and PLC’s, scanners, printers

Experience:

2 to 4 Years 

 

Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.