Operations Assistant (Part-Time, Remote), Albany

Airdrop Acres — Operations Assistant (Part-Time, Remote)
Airdrop Acres is a private, paid online trading community rooted in crypto, airdrop farming, tokens, and emerging Web3 opportunities.
Members receive daily signals and calls, hands-on group execution support, and access to a curated network of active traders.
We are a lean, small team looking to expand our efforts and grow our footprint across the crypto and finance sector.
Role Description
This is a part-time remote role for an Operations Assistant specializing in Customer Coordination and Brand & Community.
The Operations Assistant will handle day-to-day operational tasks, manage member communications, deliver exceptional customer service, and support broader operations management activities.
The role also contributes to community engagement and strengthening our brand presence.
This is an ideal position for someone who thrives in fast-moving environments and wants to grow alongside a scaling community.
Compensation & Hours
$1,000/month base pay
Bonus opportunities for exceptional results (e.g., strong sales conversions, member growth, standout contributions)
Flexible part-time hours — this role is results-driven rather than hours-tracked.
Expect a light weekly load for the right person who works efficiently.
Fully remote
Opportunity to grow with the community as we scale
Key Responsibilities
Customer Coordination & Support
Serve as the first point of contact for member inquiries across Discord, Telegram, and email
Onboard new members and ensure a smooth first-week experience
Troubleshoot common member issues and escalate complex cases to leadership
Sales Support
Engage prospective members via phone calls, text messages, and email to answer questions and walk them through membership options
Follow up on warm leads, trial users, and inquiries to help convert interest into active memberships
Daily Operations
Support the distribution of daily signals and calls across channels
Scheduling & Miscellaneous Tasks
Manage calendars and coordinate meetings, calls, and events across the team
Handle miscellaneous administrative tasks as they come up
Provide flexible support wherever the team needs an extra set of hands
Brand & Community Engagement
Assist with light content scheduling and announcements
Qualifications
Strong skills in operations and the ability to juggle multiple workstreams
Analytical skills for problem-solving and prioritization
Excellent written and verbal communication skills, with comfort on phone calls
Customer service mindset with a friendly, professional tone
Self-directed, organized, and reliable in a fully remote environment
Familiarity with blockchain, crypto, or airdrop farming is a strong plus but not essential
Comfortable with tools like Twitter/X, Discord, Telegram, Chatgpt/Claude, and Google Workspace
Bachelor's degree in Business, Communications, or a related field is desirable but not required