Call Center Representative, Albany

divh2Job Title/h2pPOSITION OVERVIEW/ppThe candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.
/ppThe candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
/ppThe candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities.
/ppThe candidate shall track inquiries, questions and answers and provide resolution.
/ppThe candidate must be familiar with the Communications Departmental Policies Procedures, including hospital policies procedures for emergencies, disasters, and other similar situations.
/ppThe candidate must be able to speak clearly and in a proper tone so as to be understood in all capacities.
/ppThe candidate shall maintain and update various on-call schedules.
/ppThe candidate shall operate, monitor, and respond to fire and smoke alarms.
/ppThe candidate shall provide directory information for both internal and external callers through the computer system.
/ppThe candidate should have the ability to handle busy switchboard and emergency situations.
/ppThe candidate should provide best customer service at all times while using good discretion and judgment.
/ppThe candidate shall perform other duties as assigned or directed to ensure smooth operation of the department.
/ppREQUIREMENTS/ppCITIZENSHIP REQUIREMENT: US Citizenship/ppEDUCATION AND QUALIFICATIONS:/ppThe candidate should possess an associate degree or equivalent.
/ppMINIMUM REQUIRED SKILLS/EXPERIENCE:/ppThe candidate must have 1-2 years of experience as a telephone operator.
/ppThe candidate must have the ability to assume the responsibility for placing a variety of special long distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization.
/ppThe candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing work conditions.
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