Front Desk Associate (2nd Shift), Great Barrington

Now Hiring: Front Desk Associate (2nd Shift) Join Our Resort Team!

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! Vacation Village in the Berkshires is currently looking for a Front Desk Associate to join our resort team. As the first point of contact for our guests, you'll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.Pay: $18/hr Shifts: 3:00pm - 11:30pm What You'll Do: Greet every guest with a smile and provide outstanding customer service from check-in to check-out Answer guest inquiries and resolve issues quickly and professionally Manage room assignments, reservations, and billing with accuracy Process payments and handle cash transactions confidentlyReview reservations and prepare for daily arrivals Maintain front desk procedures, including key control and registration audits Ensure confidentiality and security protocols are followed Collaborate with the team to keep operations running smoothly Take initiative and support various tasks as neededWhat We're Looking For: A friendly, dependable, and customer-focused personality Strong communication and multitasking skills Basic math skills and comfort handling payments Ability to stay organized in a busy environment Tech-savvy with a willingness to learn new systems Detail-oriented and trustworthy with guest informationPrevious hospitality or customer service experience is a plus Flexibility to work weekends and holidays as needed Why Join Us? Work in a welcoming, team-oriented resort environment Opportunities to grow within hospitality and resort operations Be part of creating memorable experiences for our guests every dayReady to bring your positive energy and customer service skills to our team? Apply today and start your next adventure with us!