Junior Customer Care Representative, Great Barrington

Customer Care Team Member

With more than 15 years of existence, the Groupe Cafeyn is a multi-brand company composed of Cafeyn, Blendle, miLibris and Kidjo. Based in France, the Netherlands, the United Kingdom, Canada and Morocco and counting nearly 150 employees, we offer an innovative media experience through different products.We want to achieve strong commercial performance across the Cafeyn group through organic growth, diversified revenue sources and sustainable profitability. New opportunities are continuously sought through investments inside and outside the company. We provide our partners and customers with high-value, targeted and future-oriented infotainment services (information and entertainment content), with personalized and relevant content to entertain and educate our audience, expanding their perspective and making them more competent.Your responsibilities You will join the Customer Care team and be in charge of responding to the daily requests of our users. Your missions Comfortable orally and in writing, you handle customer requests by email, phone, social networks. Ensure a quality customer relationship in accordance with our KPIs.Contribute to the optimization of tools, processes and proactively report the friction points/bugs encountered by our customers to internal teams. Contribute to the continuous improvement of the service by being a force of proposal. Who are we looking for? A minimum of 3 years of experience (open to Junior if good potential).Excellent oral expression. Irreproachable writing skills. A dynamic personality and a humble character. You are patient, empathetic and rigorous. You are comfortable with the digital environment and everything it entails. You learn quickly, you have a synthesizing spirit and you easily adapt to new tools and processes.Independent, you have excellent interpersonal skills and a strong team spirit. You are a problem-solver at heart, you like to think of intelligent solutions to solve recurring problems, and you are an advocate of "the best support is no support." Finally, you share our values of excellence, curiosity, proactivity.English and French: Read, write, speak. It's a perfect match if Team player, committed, motivated by the growth project of Cafeyn. Knowledge and taste for the world of press and new technologies. Experience in customer service. If you have already worked with a ticketing tool, such as Zendesk (a big plus).Our benefits and what is included Contribution to the gym membership. Flexible remote work policy: 2 days in the office / 3 remote days per week, you can always come more if you wish. VIP access to the Cafeyn app. Health insurance + CIMR. Our internal tools Slack for internal communication. Confluence for sharing information and documents.Google meets for remote meetings. And many more... Our rituals Congrats slack channel where we celebrate, our victories and birthdays, but also to say thank you publicly. All-hands meetings where we share company updates and strategic objectives. We promote events where we join seminars, team building/off-site, sports and team events.We believe that equality and diversity make us a better company and a better community.