Customer Care Representative, Virginia

We are a growing, mission-driven organization dedicated to making a positive impact in our community. As we expand our efforts, we are looking for a Customer Care Representative to join our team and help us provide exceptional service to our donors and supporters. This is an exciting opportunity for someone who is passionate about helping others and eager to grow in a purpose-led environment.

Position Overview
As a Customer Care Representative, you will be the first point of contact for donor inquiries and supporter communication. Working closely with our Fundraising, Marketing, and Communications teams, you will ensure every interaction is thoughtful, timely, and aligned with our organizational values. This role offers a unique blend of customer service, administrative support, and mission-based engagement.

Key Responsibilities

Serve as the primary contact for all donor and supporter inquiries

Deliver outstanding customer service through phone, email, and other communication channels

Assist in drafting and delivering donor communications and acknowledgments

Support the planning and execution of events, including managing logistics and registration

Maintain accurate donor records in CRM systems and support team members with data entry best practices

Create reports, track engagement metrics, and assist in performance analysis

Help coordinate timelines and priorities for internal teams supporting supporter engagement

Stay informed on nonprofit sector trends and share ideas to improve team performance

Identify and suggest process improvements to increase efficiency and donor satisfaction

Desired Qualifications and Attributes

Passion for nonprofit work and community engagement

Strong organizational skills and attention to detail

Excellent written and verbal communication skills

Friendly, empathetic, and solutions-oriented approach to service

Ability to work independently and as part of a collaborative team

Previous experience in customer service, administrative support, or donor engagement (preferred but not required)

Comfortable working in a fast-paced environment with shifting priorities

Why Join Us?

Make a Difference: Be part of a team that positively impacts lives and communities

Team Culture: Work with professionals who are passionate, supportive, and mission-aligned

Professional Growth: Gain experience across donor relations, communications, and operations

Career Development: Access opportunities for advancement and ongoing training