Customer Service And Collections Representative, Alexandria

Collections Specialist
We are seeking a motivated and detail-oriented Collections Specialist to support our accounts receivable and collections efforts.
This is an entry-level role ideal for someone looking to build a career in accounting or finance.
You'll assist with customer payment follow-ups, account maintenance, and basic cash application while learning core AR and collections processes.
The ideal candidate is organized, comfortable communicating with customers, and eager to learn in a fast-paced environment.
Responsibilities
Assist with contacting customers regarding past-due invoices and outstanding balances via phone and email.
Support follow-up on declined payments and help track open invoices.
Help maintain accurate customer account records, including billing details and contact information.
Apply payments (checks, ACH, credit cards) to customer accounts with guidance from senior team members.
Assist with reconciling payments and identifying discrepancies or unapplied cash.
Respond to basic customer inquiries related to invoices, billing, and payment status.
Help manage shared collections inbox and route inquiries appropriately.
Support creation of credit and debit memos with proper documentation.
Assist with processing manual payments (credit card/eCheck) when needed.
Help track payment plans and follow up on commitments.
Participate in aging report reviews and support collection tracking efforts.
Assist with administrative tasks such as vendor forms, credit references, and account setup.
Collaborate with internal teams (billing, customer service, sales) to resolve account issues.
Contribute to process improvements and team projects as needed.
Essential Skills
Strong communication skills, especially over phone and email.
Good organizational skills and attention to detail.
Ability to manage multiple tasks and follow up consistently.
Comfortable using Microsoft Excel and learning new systems (ERP/accounting software).
Additional Skills & Qualifications
02 years of experience in accounts receivable, customer service, or administrative support.
Basic understanding of accounting or willingness to learn AR and collections processes.
Work Environment
The collections team is small, and the role involves making approximately 150 calls per day.
The position requires a well-spoken individual with good energy.
You will receive a list of clients each day and will be responsible for calling individuals at the companies to manage collections accounts receivable.
The work environment is fast-paced and involves data entry tasks, contributing to a dynamic team setting.