Service Operations Assistant, Alexandria

Service Operations Assistant
The Service Operations Assistant supports the Service Operations Manager and store leadership by assisting with front-end operations, administrative tasks, scheduling support, and customer service functions.
This role helps ensure efficient daily operations, compliance with company policies, and a positive customer and associate experience.
Front-End & Service Operations
Support daily front-end operations, including checklanes, customer service desk, and self-checkout
Assist with resolving customer concerns and service issues in a timely and professional manner
Ensure front-end areas are clean, organized, and customer-ready
Administrative & Scheduling Support
Assist with associate scheduling, timekeeping, and attendance tracking
Support payroll accuracy and administrative reporting as assigned
Maintain operational documentation and department records
Associate Support & Compliance
Assist with onboarding coordination, training support, and policy reinforcement
Ensure compliance with company procedures, cash handling standards, and service policies
Partner with leadership on associate communication and follow-up tasks
Cash Handling & Controls
Support cash office activities, including tills, cash pickups, deposits, and audits as assigned
Monitor compliance with cash handling and loss prevention procedures
Assist with investigating discrepancies and documenting findings
Operational & Store Support
Assist with opening and closing procedures as assigned
Provide backup support to the Service Operations Manager as needed
Collaborate with store leadership to support overall store operations and goals