Customer Service Representative: Large Animal And Small Animal, Quakertown

Customer Service Representative (CSR) Large & Small Animal Department
Quakertown Veterinary Clinic (QVC) is seeking professional and compassionate Customer Service Representatives (CSRs) to join our veterinary reception team in both our Large Animal and Small Animal departments.
This position is ideal for individuals who enjoy working in a fast-paced environment, have strong communication skills, and are committed to providing excellent customer service to clients and patients.
QVC is a 24/7 veterinary hospital focused on providing high-quality patient care and client service.
Department Schedules
Large Animal Reception
Hours: 7:30 AM 5:30 PM
Small Animal Reception
Hours: 3:00 PM 11:00 PM
Full-time and part-time positions are available.
Weekend rotations, select holidays, and occasional on-call shifts may be required.
Essential Duties and Responsibilities
Answer incoming phone calls in a professional and timely manner
Greet clients and assist with check-in and check-out procedures
Schedule appointments and update patient/client records
Respond to client questions and provide general information
Process invoices and payments
Monitor patient flow and communicate with hospital staff as needed
Perform clerical duties including filing, email communication, and record maintenance
Assist with over-the-counter sales of diets and retail items
Maintain a clean and organized reception area
Qualifications
Previous customer service, receptionist, or administrative experience required
Veterinary or medical office experience preferred, but not required
Strong verbal and written communication skills
Ability to multitask and remain organized in a busy environment
Professional demeanor and dependable attendance
Basic computer and data entry skills
Ability to work collaboratively with team members and clients
Physical Requirements
This position requires sitting, standing, walking, speaking, hearing, and the ability to use computers and phones for extended periods of time.
Specific vision abilities may include close vision and the ability to adjust focus.
Reasonable accommodations may be made for qualified individuals with disabilities.
Benefits
401(k) with company match
Medical, dental, and vision insurance
Paid time off and holiday pay
Life and disability insurance
Employee discounts
Training and continuing education resources
Shift differentials of up to $3.50 per hour
About Quakertown Veterinary Clinic
Quakertown Veterinary Clinic provides veterinary services for both large and small animals and is committed to compassionate patient care, client service, and teamwork.