Future Opening: Customer Service Representative - State …, Allentown

Customer Service Representative
The Christine Moscaritolo State Farm Agency is seeking a customer service representative who is passionate about helping people, delivering exceptional service, and building long-term client relationshipswhile also being comfortable identifying in-book sales opportunities when appropriate.
This role is ideal for someone who enjoys problem-solving, takes pride in accuracy and follow-through, and understands that excellent service often leads to meaningful growth conversations.
You'll be a key part of our agency's success by supporting existing clients, anticipating their needs, and helping ensure they are properly protected.
We are especially interested in candidates who are service-driven but motivated to grow professionally, with opportunities for internal advancement for those who demonstrate sales aptitude and initiative.
What you'll do:
Serve as a primary point of contact for customers, providing prompt, professional service
Answer policy questions and explain coverage in a clear, customer-friendly manner
Assist with policy changes, updates, billing questions, and service requests
Support customers through the claims process and follow up as needed
Maintain accurate and detailed records of customer interactions
Conduct basic policy reviews and identify in-book sales opportunities when they align with customer needs
Collaborate with team members to deliver a seamless client experience
What we're looking for:
Strong customer service and relationship-building skills
Ability to pivot from service to sales in a natural, needs-based way
Excellent communication and interpersonal skills
Detail-oriented with the ability to multitask in a fast-paced environment
Prior customer service experience preferred (insurance experience a plus)
Professional, empathetic, and dependable work style
Why join our agency:
Supportive, team-oriented environment focused on service excellence
Training and development to help you grow your skills and career
Opportunities for internal advancement for motivated, sales-minded team members
A meaningful role helping individuals and families protect what matters most
Ready to grow with us?
If you're a service-focused professional who enjoys helping people and wants a role where strong relationships can lead to growth opportunities, we'd love to hear from you.
Apply today to join the Christine Moscaritolo State Farm Agency.
Christine Moscaritolo State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences.
Compensation: $45,****** - $65,****** per year