Billing Clerk, Palmerton

Billing Clerk Opportunity
PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity available for a detail-oriented Billing Clerk.
General responsibilities include:
Answering high volume telephone calls
Troubleshooting customer issues
Speaking with customers in reference to abuse issues / policy violations
Corresponding with customers in reference to service issues
Answering Billing questions
Corresponding with customers regarding updated credit card information
Processing monthly refund and delinquent reports
Helping to open and sort mail
Posting payments and processing mail files
Making courtesy calls to customers
Auditing accounts
Answering emails from department email box
Communicating with partners in reference to accounts
Working with other PTD departments to resolve customer issues
Other duties as assigned by manager or director
Qualifications:
H.S. Diploma or G.E.D.
Established residency in Pennsylvania
Previous Experience in Billing and/or Customer Service recommended
Understanding of Viruses and Network Security recommended
Familiarity with Windows Operating Systems recommended
Familiarity with PenTeleData policies preferred
Working knowledge of Microsoft Word and Excel
Possess a positive attitude
Excellent Communication Skills - Oral and written
Good Organizational skills
Good Follow-up Skills
Good Typing skills
Ability to interact well with customers on a daily basis
Ability to work independently and as part of a team
Ability to multitask in a fast paced environment
Ability to adapt to change and the changing needs of the company