Internet/Bdc Manager, Bedford

Business Development Center Manager
Overall knowledge of automotive sales operations
Strong organizational skills and leadership abilities
Familiarity with dealership CRM (eLeads) and DMS systems
Management and leadership skills
Strong communication skills
Sales BDC experience preferred
Driver's License (Required)
Oversees the daily operations of the Business Development Center inbound lead traffic, inbound/outbound call activities, phone applications, appointment setting and general customer inquiries
Directs BDC hiring, training, and performance management of all sales staff
Listens to customer-agent calls and trains, coaches/mentors' staff appropriately based on recorded/live calls, quality and outcomes
Monitors all leads within the Customer Relationship Management (CRM) tool and ensures they are handled in a timely manner as well as in order or priority
Reviews daily/monthly reporting to monitor performance of department as well as individual agents to drive actions and results needed to reach goals
Provides daily/monthly reporting to senior management on activities resulting from BDC agent activity
Develops best practices, word tracks, scripts and follow-up procedures for agents to help achieve success
Placing outbound phone calls to potential customers
Determine which customers to contact based on current marketing initiatives
Interface with other department heads
Participate in dealership management meetings