Customer Service Representative (Part-Time) Evening Hours, Tyrone

PART-TIME
Customer Service Representative
Department: HomeBinder Assistant (HBA)
Location: Tyrone, PA (On-site) - not remote
Employment Type: Part-time (less than 30 hrs/week)
About InspectionGo
InspectionGo helps homeowners manage and protect their most valuable investment-their home.
Through our digital platform and HomeBinder Assistant service, we organize essential home information and guide customers through key next steps with clarity and care.
The Role
This is a customer service / customer support / customer experience role supporting homebuyers after their inspection.
You'll confirm details, answer questions, capture feedback about the inspection experience, and guide customers to the right next step - including scheduling a consultation with our HomeBinder Assistant team when appropriate.
Most of your day is warm outbound follow-up (no cold calling), plus handling occasional inbound replies/callbacks from clients you've contacted.
Success here comes from strong follow-through, clean documentation, and consistent execution.
You'll receive structured onboarding, scripts, and coaching to help you ramp confidently and quickly.
Schedule & Availability
Part-time: 20 hours/week, opportunity for extra hours - not to exceed 30 hours/week
Our operating hours are 8:00 AM-10:00 PM.
We are primarily hiring for shifts starting at 11:00 AM or later (especially weeknights/evenings).
The more weeknight availability you have, the better.
Weekend shifts are rare, but occasional weekend availability is a plus when needed.
Schedules are set in advance.
We can offer some flexibility, but shifts are not fully customizable.
Shifts are assigned based on coverage needs; applicants with more weeknight availability are prioritized.
What You'll Do
Make outbound follow-up calls/texts (primary) and handle occasional inbound replies/inquiries
Provide customer support by confirming details, answering questions, and ensuring the next step is clear
Schedule consultations with the HomeBinder Assistant team when appropriate
Gather feedback on the customer's inspection experience and share key takeaways with the team to improve quality
Use our CRM/task system to document clean, accurate notes, update records, and complete follow-up tasks (accuracy matters)
Meet daily execution standards (calls, follow-ups, CRM tasks, documentation accuracy, and consults scheduled when appropriate)
Ensure each customer handoff is complete, consistent, and easy for the next team member to continue
What Success Looks Like
Customers feel taken care of - not pressured
You follow through: you do what you say you'll do, when you say you'll do it
Notes and tasks are complete and clear enough that anyone can pick up the thread
Consultations are scheduled with the right context captured (clean handoffs)
Your customer feedback helps identify trends and improve the inspection experience over time
You consistently meet execution and quality expectations
What We're Looking For
Strong communication and a calm, professional phone presence
Excellent organization and follow-up habits
Comfortable with phone work, documentation, and daily execution standards
Comfortable working in a CRM/task queue (updating records, completing tasks, and documenting outcomes accurately)
Coachable: you like feedback and improve quickly
Availability for 11:00 AM-10:00 PM coverage, especially weeknights/evenings; rare weekends as needed
Spanish-speaking (bilingual Spanish/English) is a plus, not required
Compensation
Base pay:
$13-$15/hour (based on experience)
Performance incentives: paid monthly based on execution + quality/compliance
Incentives become available once you've completed onboarding and are approved to work independently.
Ramp time varies by aptitude and execution quality - the faster you're ready, the sooner incentives begin.
Incentive earnings typically average $250-$650/month (varies by performance and hours worked)
Why Join InspectionGo
Supportive culture: authenticity, respect, collaboration
Warm leads only (no cold calling)
Modern office environment (snacks & coffee included)
Referral bonuses available
Growth: Consistent quality, follow-through, and positive team impact can lead to expanded responsibilities and internal growth as openings arise.
Additional Requirements
Applicants must be:
At least 18 years old
Authorized to work in the U.S.
This role is performed in a traditional office environment and requires extended periods of sitting/standing, speaking, computer use, and phone communication.
Reasonable accommodations may be provided.
InspectionGo is an Equal Opportunity Employer.
For accommodation requests, contact ******.
Ready to Apply?
Complete the application and submit your resume (optional include desired hourly range).
Tell us briefly why this role fits you - we'd love to hear your story.