Customer Service Representative- Sleep Qualifications, Anchorage

Customer Service Representative
ProCare Home Medical continues to grow, and we're excited to add a driven, detail-focused Customer Service Representative to our Anchorage team.
If you enjoy helping others, excel in a busy office setting, and take pride in accurate, meaningful work, this role offers the chance to make a real impact in your community.
In this position, you'll work closely with patients, healthcare providers, insurance companies, and internal teams to ensure home medical equipment and supply orders are handled efficiently and correctly.
Your work will directly support patient care and help people receive the services they rely on every day.
What You'll Do
Process orders for durable medical equipment and supplies
Communicate with patients, physicians, and insurance payers
Verify insurance benefits and secure prior authorizations
Accurately enter, update, and maintain electronic records
Assist with billing and documentation when needed
Provide professional, compassionate customer service by phone and in person
What We're Looking For
Required experience with insurance verification and prior authorizations
Required medical billing experience (Medicare, Medicaid, Managed Care)
Experience in a medical office or DME/HME setting preferred
Strong customer service and communication skills
Exceptional organization and attention to detail
Comfort using computer systems and data entry tools
Positive, team-oriented mindset
Ability to multitask and work with urgency
Knowledge of medical terminology
Qualifications
High school diploma or equivalent (required)
Excellent phone and verbal communication skills (required)
Typing speed of at least 45 WPM (required)
10-key by touch (preferred)
Two years of healthcare or DME experience (preferred)
Why ProCare Home Medical
Competitive compensation
Medical, dental, and vision insurance
Life insurance and paid holidays
Generous paid time off (PTO)
Supportive, collaborative workplace with opportunities for growth
Join a company that believes in teamwork, accuracy, and compassionate serviceand where your work truly improves lives.
Apply today and grow your career with ProCare Home Medical.