Restaurant Assistant General Manager - Ann Arbor, Michigan

Looking for a fun, fast-paced place to work? Enjoy working in the hospitality industry as a servant leader? Anna's House has an opportunity just for you!

We are looking for a Restaurant Assistant General Manager to ensure all daily activities run smoothly and efficiently. The Assistant GM responsibilities include managing front- and back-of-house operations, managing vendors, processing payroll, and supervising/managing restaurant staff performance. To be successful in this role, the Assistant GM should be familiar with restaurant operations, able to minimize operating costs while maintaining high quality, boost employee retention, and be available to work within restaurant hours, including weekends and holidays. Assistant GMs should also have an excellent understanding of what it takes to provide great customer service and know how to deliver a positive dining experience for Anna's House guests.

The Restaurant Assistant General Manager assists the Restaurant General Manager in the management of the restaurant to brand standards in accordance with Company Policies and Procedures. The Assistant GM manages operations with passion, integrity, and knowledge while promoting the culture and values of Anna's House. The Restaurant AGM also trains and develops team members to meet performance standards and shares responsibility for the achievement of designated guest, profit, sales, and P&L targets.

Responsibilities

Assist the General Manager in leading the day-to-day restaurant operations

Supervise front of house team members and provide assistance to heart (back) of house team members, as needed

Coordinate communication between front of the house and back of the house staff

Monitor compliance with safety and hygiene regulations to ensure the restaurant exceeds standards in food quality, safety, and cleanliness

Prepare shift schedules

Process payroll for all restaurant staff as needed

Calculate future needs in food, kitchenware, and equipment, and place orders, as needed

Monitor and understand daily, weekly, and monthly costs and revenue

Assist in managing store vendors and invoices

Work with management personnel to set targets and incentives to increase profitability of restaurant

Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement

Assist General Manager by providing coaching and feedback to staff and assess performance on an ongoing basis

Support new employees’ proper onboarding (scheduling, trainings, and ordering uniforms)

Gather guests’ feedback and recommend improvements to our menus and service

Perform other related duties as assigned

Requirements

Education

High school diploma required

Certification in hospitality is a plus

Experience

Proven work experience as a Restaurant Assistant Manager, Restaurant Supervisor, Restaurant Manager, or similar role

Familiarity with restaurant management software preferred (e.g. Aloha, Pulse, Restaurant 365, OpenTable)

Skills

Strong leadership, motivational, and people skills to lead and manage a team in a fast-paced environment and high-temperature kitchen

Able to follow directions and delegate duties as needed

Good math and reporting skills

Excellent customer service abilities

Excellent communication and attention to detail

Working Environment

Ability to stand exposure to extreme heat, steam, and cold present in a kitchen environment

Ability to walk and stand for prolonged periods

Ability to bend, stoop, and lift frequently

Must be able to lift, carry, and place up to 40 pounds at a time

Available to work in shifts, including early mornings, weekends, and/or mid afternoon

Benefits

Competitive salary - $50,000 - $60,000 anuallly

Excellent working hours

No Night Shifts

Schedule typically 5 days a week

Full-time positions eligible for health, dental, vision, 401(k), life insurance, PTO, and College Tuition Discounts

Future growth opportunities