Customer Service Representative, Walled Lake

Customer Service Specialist
Welcome to Advance Plumbing & Heating Supply Company, a fourth-generation family owned and operated business, started in ****.
The company's original location was at **** Grand River Ave. in Detroit, across from the Motor City Casino.
On October 31st, **** we moved to our new location at 150 Parsons St. in Midtown Detroit.
The new state-of-the-art location features the City of Detroit's first ever Decorative Plumbing Showroom which opened in winter of ****.
In ****, with a solid reputation for excellence and an expanding market, Advance opened up a second location in Walled Lake, Michigan which features a state-of-the-art 5,000-square foot decorative plumbing showroom and an outstanding plumbing & heating parts counter.
We are looking for a friendly, informative, and welcoming Customer Service Specialist to join our growing company.
This position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you.
You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
Primary responsibilities of the Customer Service Specialist include answering all phone calls, providing support with customer or supplier inquiries and performing administrative work related to invoices, receipts, purchase orders, shipping information, and filing.
Some duties may include:
Answering phone calls and directing to relevant parties
Supporting customer inquiries such as order status checks, warranty issues or other product support
Utilize listening skills and probing questions to identify the customer's concern and evaluate their needs
Escalate customer quality issues to the relevant stakeholders throughout organization
Contact customer once order is completed to schedule deliveries
Partner with logistics team to meet customer delivery requirements
Contact suppliers to receive status checks on purchase orders
Conduct quality verifications on purchase orders such as model number and price
Attend product knowledge training provided by organization or vendors
Utilize internal ERP system for information such as customer information, inventory, PO
Be willing to study and gain product knowledge on a large catalog of items
Perform clerical duties such as file management and organization
Assist the Customer Service Manager with other duties as assigned
What you need to get the job done:
Excellent problem-solving skills and leadership qualities
Be capable of working in a fast-paced environment, in a customer focused role, while having a high attention to detail and speed
Prior experience handling a multi-line phone system
Basic computer experience such as Microsoft Office, Point-of-Sale and/or another internal database software
Will make us really love you:
A self-motivated, positive, team player eager to join the family.
Demonstrates excellent written and verbal communication skills.
Treats others with fairness and respect; listens to others in team decisions and actions, and shares information with others on the team.
Excellent customer service and office administrative skills
Highly organized, attentive, has a sense of urgency, flexible and able to modify tasks with changing priorities
What you'll love about us:
A family-oriented business is kind of our tradition for 100 years and counting!
We are rebuilding Detroit, both through the physical buildings and the people who call it home.
Regardless of your position, we hope that more people can find meaningful careers in Detroit's construction industries.
Come grow with us!
Have the ability to learn skills or knowledge from educational and learning opportunities.
Requirements:
High School Diploma or GED equivalent.
Foundational knowledge in Microsoft Office 365.
Prior customer service or equivalent experience.