Customer Service Associate, Westland

Customer Care Representative (Automotive Sales and Service Department)
Join a team that puts customer experience first.
At North Brothers Ford, we are looking for a friendly, organized, and motivated Customer Care Representative to be a key part of our growing service department.
What You'll Do
Be the first point of contact for our customers, handling incoming calls with professionalism and care
Schedule service appointments and ensure a smooth check-in experience
Follow up with customers after service visits to ensure satisfaction and build lasting relationships
Coordinate and manage a small fleet of loaner vehicles for customer convenience
Support the service team by following processes and ensuring accurate communication
Answer incoming phone leads for new and used car department
What We're Looking For
A positive attitude and strong communication skills
Ability to multitask and manage multiple phone lines in a fast-paced environment
Strong attention to detail and ability to follow established processes and scripts
A team-oriented mindset with a willingness to learn and grow
Previous experience in customer service or automotive service processes is a plusbut not required.
We're happy to train the right person who brings enthusiasm and a customer-first mindset.
Why Join Us
Be part of a supportive and growing team
Gain valuable experience in the automotive industry
Opportunity for growth and advancement
All applications are kept strictly confidential, and we welcome candidates from all backgrounds to apply.