Customer Service Representative, Ann Arbor

Customer Service Representative
The role of a Customer Service Representative is to interact with the customers, understand their issues, take down their requests and orders, and provide them direction on resources available to them.
Be able to understand and clearly explain to doctors over the phone and through email Versah's products and how to use them with different implant systems and in clinical procedures.
This position is located in Jackson, Michigan.
Duties/Responsibilities:
Interact with Versah customers over the phone and email
Answer questions about Versah's products and services
Process orders and transactions
Explain clinical procedures and help direct customers to online resources
Resolve issues and troubleshoot technical problems
Deliver information about a company's offerings
Provide proactive customer outreach
Handle customer complaints
Collect & analyze customer feedback
Develop and document knowledge into helpful content
Job Requirements:
HS Diploma or equivalent
1-3 years' experience in a customer service-related field
Bilingual preferred
Excellent written and verbal communication skills are needed as well as proficient in MS Word and Excel.
Excellence in accuracy and attention to detail.
Strong problem-solving and decision-making skills with the ability to handle a variety of customer situations.
Ability to work standard departmental hours of 40 hrs/per week, in addition to holidays and overtime as needed.
Target Market Salary Range:
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs.
The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$***** - $***** per hour
Operating Company:
Nobel Biocare
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.