Dispatcher, Romulus

Dispatcher
The Dispatcher is the operational control center of the shift and plays a critical role in the success of the entire operation.
This position is responsible for coordinating shuttle movement, directing customer traffic flow, maintaining terminal coverage, and ensuring customers receive fast, friendly, and professional service from arrival to departure.
A successful Dispatcher is organized, proactive, calm under pressure, and capable of managing multiple moving parts simultaneously.
The Dispatcher directly impacts customer wait times, operational efficiency, and the overall customer experience.
Key Responsibilities
Operational Control & Dispatching
Maintain real-time awareness of all shuttle locations and lot activity
Coordinate shuttle movement between parking sections and airport terminals
Ensure continuous shuttle coverage at both terminals and on the parking lot
Dispatch drivers based on traffic flow, flight demand, and operational needs
Manage lunches, breaks, fueling rotations, and shuttle assignments
Prevent service gaps and minimize customer wait times
Customer Service & Traffic Flow
Greet customers professionally upon arrival
Determine the airline and terminal destination to properly route guests
Direct customers to the correct parking section and shuttle
Maintain a positive, professional, and engaging attitude with every customer interaction
Assist in resolving customer concerns and service delays professionally
Radio Communication
Maintain professional radio communication with all drivers
Acknowledge and respond to all driver communications promptly
Provide clear, concise, and direct operational instructions
Maintain a calm and professional tone during high-pressure situations
Operational Documentation
Maintain accurate day sheets and operational logs
Track shuttle assignments, section usage, and vehicle counts
Assist with lost locator slip procedures using operational records
Document and communicate operational issues to management
Safety & Security
Monitor lot activity and report suspicious activity immediately
Ensure only authorized vehicles access shuttle gates and fueling areas
Assist with emergency procedures, severe weather response, and accident reporting
Maintain compliance with airport and operational procedures
Qualifications
Strong communication and multitasking abilities
Ability to work in a fast-paced, high-volume environment
Strong decision-making and problem-solving skills
Professional demeanor and customer-focused mindset
Ability to remain calm under pressure
Basic computer and radio communication skills preferred
Dispatching, transportation, hospitality, parking, or logistics experience preferred but not required
Preferred Traits
We are looking for someone who:
Maintains strong situational awareness
Thinks proactively rather than reactively
Can control operational flow under pressure
Communicates confidently and professionally
Understands the importance of customer experience
Works well as part of a team
Physical Requirements
Ability to stand and walk for extended periods
Ability to work outdoors in various weather conditions
Ability to communicate clearly over a two-way radio
Ability to lift up to 25 pounds occasionally
Why Join Airlines Parking?
Fast-paced and team-oriented work environment
Opportunity for advancement and leadership development
Hands-on operational experience
Work directly in airport transportation and logistics operations
Be part of a team focused on delivering exceptional customer service