Customer Service Associate, Byron

Customer Service Associate
Poly Vinyl Creations is a second-generation, women-owned manufacturer and distributor of outdoor living products (fencing, railing, decking, and more).
We are not rebuilding we are being reborn.
Our culture is anchored in GOT POLY: Get it Done.
Own it.
Trust the Process.
People First.
Offer the Solution.
Leave No Stone Unturned.
Yearn for Growth.
Position Purpose & Summary: Our Customer Service & Support Associates aren't just data entry clerks or phone operators they're trusted advisers who help our customers succeed.
You'll balance service, sales, and technical knowledge while communicating daily with customers, distributors, and internal production teams.
Each interaction builds stronger relationships and a deeper understanding of how our products solve real-world challenges.
What You'll Do:
Provide the highest level of service and support to our customers.
Serve as an advisor and problem-solver, not a script reader.
Communicate daily with production, sales, and logistics to ensure smooth order flow.
Manage a variety of customer requests quotes, orders, status updates, and issue resolutions.
Support marketing and product initiatives to drive customer engagement and retention.
Help expand our client base through proactive outreach and account rejuvenation.
Relay market concerns, trends, and customer feedback to management.
Participate in ongoing product and skill training learning never stops here.
Your Daily Life: You'll spend your day supporting customers, learning our products, collaborating across departments, and solving problems.
Every day is different no autopilot, no monotony, and no hiding behind scripts.
Your Five Favorite Things Here:
Expanding your technical knowledge about fabrication and outdoor products.
Working in an environment where every day brings something new.
Developing real business and life skills through exposure to multiple departments.
Delivering personal, human-centered service not cookie-cutter responses.
Learning about products, customers, and market dynamics to help solve real problems.
Minimum Qualifications:
Experience: 3+ years in customer service, sales, or marketing; 2+ years in an office setting with database software, email, and multi-line phone systems; Familiarity or interest in construction, building products, or home improvement.
Education: High School Diploma or GED required; Construction-related experience or coursework preferred.
Skills & Attributes: Proficient with Google Workspace (Gmail, Sheets, Docs, Drive); Experience using database-driven programs and managing high call volumes; Excellent written and verbal communication skills; Strong attention to detail and organizational ability; Deadline-driven and self-motivated; Capable of multitasking and adapting to change; Works well independently and as part of a team.
You'll Thrive Here If You:
Enjoy a fast-paced environment where no two days are alike.
Take ownership of your work and follow issues through to resolution.
Embrace accountability and continuous learning.
Value structure, consistency, and a strong sense of purpose.
Believe in doing the right thing even when no one's watching.
Compensation & Benefits:
Weekly Pay via Direct Deposit
Paid Holidays & PTO
401(k) with Company Match
Company-Paid Dental, Vision, and Life Insurance
Company Contribution Toward Major Medical Premiums
Opportunities for Career Growth and Development
On-the-Job Training and Mentorship
Important Note: This is not a remote position.
Customer Service & Support Associates work onsite at one of our locations and collaborate daily with production and operations teams to deliver excellence.
Join Us: We're not just selling outdoor products we're rebuilding trust, redefining service, and rebirthing a company that's ready for its next chapter.
If you're ready to Get it Done, Own it, and Trust the Process, we want to meet you.
Apply today and grow with us at Poly Vinyl Creations.