ECustomer Care Specialist, Wausau

Foot Locker Ecustomer Care Specialist

We will be holding open interviews Wednesday, May 20th&27th from 10:00am-6:00pm! We are located at 111 S. 1st Ave, Wausau, WI 54401. We are looking to hire multiple full-time eCustomer Care Specialists, a role that is vital to our company's success. You will be responsible for interacting with our customers through email and live chat while providing a positive customer experience through compassion and problem-solving.Available full-time schedules: Monday-Friday 8am-4pm Monday-Friday 11am-7pm Monday-Friday 1pm-9pm Monday-Friday 1pm-9pm This position is located in our Wausau, Wisconsin office. Pay rate: $16.50 / hour. Next available start date: Monday, June 8th. Training: You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:30pm. Additionally, there will be in-department training during your regularly scheduled shifts.What our employees say they love most about working here: Their coworkers! The atmosphere: welcoming&sense of belonging Weekends off Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Responsibilities: Providing superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc.Documenting and handling all in-store customer service issues, including responding to legal concerns Efficiently entering customer information and call notes into the order management system Accurately completing appropriate follow-up actions for order and service resolution Speaking with customers directly over the phone to resolve issues or concerns as neededQualifications: Demonstrated computer navigation and multi-tasking skills Ability to type 30 WPM minimum Positive attitude and professionalism while speaking with customers Grammar and writing proficiency Benefits: 30-50% employee discount Paid time off: 8 personal days&10+ vacation days per year, plus holidays Casual dress code

Wear your sneakers to work! Medical / dental / vision coverage 401(k) with Roth option and company match Opportunities for advancement Learning and development opportunities Stock purchase plan Education reimbursement program Life insurance Employee Resource Groups Employee referral bonus programRecognition and appreciation initiatives