Conversation Designer (MSO), Virginia

" Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.
" Write conversational content that aligns with our brand voice and user needs.
" Work closely with product managers, engineers, and researchers to define and implement conversation strategies.
" Use data, user research, and testing to iterate and improve conversations over time.
" Define intents, utterances, and response logic for AI/NLU systems.
" Help establish and maintain conversation design guidelines and best practices.
" Advocate for the user and promote accessibility and inclusivity in language.

Qualifications
" 2+ years of experience in conversation design.
" Strong portfolio of conversational work (chat, voice, or multimodal).
" Excellent writing and editing skills with an ear for natural-sounding language.
" Understanding of design thinking, user experience principles, and accessibility standards.
" Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).
" Comfort with ambiguity and a collaborative spirit

A Contractor - UX Content Conversation Designer creates engaging, user-centric conversational experiences for digital products and services