Customer Intake Dispatch Coordinator, Arlington

divh2Customer Intake Dispatch Coordinator/h2pSERVPRO is looking for a Customer Intake Dispatch Coordinator to join our team.
In this role, you will help guide customers through the first steps of the restoration process during what can be a stressful time.
Your ability to stay calm, organized, and responsive will help set the tone for their entire experience.
If you enjoy helping people, staying organized, and being part of a team that steps in when it matters most, this could be a great fit.
/pp Answer incoming calls, emails, and service requests from customers and partners/pp Gather and enter accurate job information into internal systems during intake/pp Schedule and dispatch technicians based on urgency, location, and availability/pp Prioritize emergency calls and coordinate rapid response when needed/pp Keep customers informed on scheduling, delays, and next steps/pp Handle customer questions, concerns, and scheduling conflicts in a professional and empathetic way/pp2 to 3 years of customer service, administrative, or dispatch experience preferred/ppStrong communication skills and a professional phone presence/ppAbility to stay organized and manage multiple priorities at once/ppComfortable working in a fast-paced environment where priorities can shift quickly/ppDetail-oriented with strong follow-through/ppBasic computer skills and ability to learn new systems quickly/ppDependable, punctual, and team-oriented/ppAbility to remain calm and focused in urgent or high-pressure situations/ppPaid Time Off/ppMedical, dental, and vision insurance/ppHealth Savings Account (HSA)/pp401(k) with company match/ppCompany-paid life insurance/ppPaid training and opportunities for growth/ppEmployee Assistance Program (EAP)/ppSupportive, team-focused work environment/ppFull-time, Monday through Friday/ppOccasional evenings or weekends may be required based on business needs/rotating on-call schedules/p/div