Customer Service Representative, Arlington

Customer Service Representative
Our customer service representatives are the backbone of our team!
Without you, we wouldn't have any jobs for our technicians.
You show a great amount of empathy while also being a problem solver.
You love to help customers and leave them feeling confident that we will get them taken care of!
Essential Job Functions:
Call customers from prior day for quality check
Call maintenance customers and schedule visits
Call on customer list to offer promotions
Follow up on reviews positive and negative
General inbound customer service
Essential Job Requirements:
To perform this job successfully, an individual must be able to adequately perform each essential duty.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications:
High School Diploma or GED Equivalent
2+ years of proven success in a call center role
Inbound and outbound call volume experience
Comfortable with selling our services over the phone
Exceptional communication/interpersonal skills
Ability to exercise independent judgment and make appropriate decisions
Ability to organize and manage multiple tasks accurately
Commitment to company values
Basic computer skills
Reliable & punctual attendance
Fluent ability to speak, read, and write in the English language
Preferred Qualifications:
Service Titan experience
HVAC, Plumbing, or Electrical experience
Sales experience
Compensation & Hours:
Pay: $***** - $***** /hr
Days: Monday - Friday
Hours: 7:00am - 4:00pm OR 10:00am - 7:00pm
Location: In Office
Benefits:
Medical, Prescription, Dental, Vision Insurance
Disability and Term Life Insurance
Matching 401(k)
Paid Holidays
Paid Time Off (PTO)
Candidates must successfully pass a drug test and background check.