Customer Service Representative, Arlington

Customer Service Representative
PureClean is a highly trusted, highly reviewed carpet cleaning company.
We have been in business since **** and have a stable and loyal customer base.
As a company we strive to live by our core values of Integrity and Respect, Accountability, Leadership, Service & Teamwork.
We believe in both personal and professional growth.
We believe we should serve our customers, our employees and our community, at the highest level at all times.
We work hard and we play hard and enjoy celebrating our wins and learning from our mistakes.
If you are looking for a new opportunity at a place you can call home, this is the place for you!
About the Role
As a Customer Service Representative, you'll be the first voice our customers hear and a key part of creating an outstanding customer experience.
This role is equal parts sales and servicelistening carefully, booking appointments, and ensuring our technicians are set up for success.
Your effectiveness on the phone directly impacts daily performance and profitability, making you an essential part of the team.
What You'll Do
Handle inbound calls and online inquiries quickly and professionally
Gather customer information and enter it into our system
Update jobs with notes, photos, and documents as needed
Dispatch technicians and manage the daily route schedule
Respond to online leads within 5 minutes or less
Conduct quality follow-up calls to ensure customer satisfaction
Make outbound calls to previous customers for maintenance cleanings
Attend team meetings and contribute to a positive workplace culture
What We're Looking For
High School diploma or GED
Strong verbal and written communication skills
Excellent organizational and clerical abilities
Comfort with computer systems and scheduling tools
Ability to multitask and stay composed under pressure
Problem-solving mindset and customer-first attitude
Reliability and flexibility (Saturday availability required)
Benefits
Our benefits include:
Company-paid health insurance for the employee
Buy-up plans are available
Dependents/spouses can be added at an additional cost
HSA/FSA available with certain plans
Vision and dental insurance
(2 dental plans to choose from)
Company-paid short-term and long-term disability
Company-paid life insurance
($25,000)
401(k) with company matching
(vested)
Ancillary benefits
(hospital, critical illness, accident)
Paid time off and holidays