Operations Administrator - Customer Service, Arlington

Job Description

Job Description

Engineering better vision is our passion. At

WAVE Contact Lens System , we’re redefining what’s possible in eye care. Our advanced software empowers eye care professionals to design custom contact lenses that improve outcomes for patients with even the most complex vision needs. We combine innovation, precision, and collaboration to deliver exceptional results—and we’re growing.We’re looking for a

Technical Operations Administrator

who thrives at the intersection of customer support, technology, and healthcare innovation. Why WAVE? Be part of a mission-driven company improving lives through better vision Work with innovative technology in a specialized healthcare space Join a collaborative, supportive team culture Opportunities for learning, growth, and professional developmentExcellent Benefits&Perks! Schedule : 6:00am - 2:30pm Location : Arlington, WA (On Site)

What You’ll Do In this dynamic role, you’ll serve as a key connection between eye care professionals and our manufacturing labs—ensuring seamless support and exceptional customer experiences. Customer&Technical Support Deliver responsive support via phone, email, chat, and remote sessions Troubleshoot software, network, and system issues step-by-step Assist customers with installations, updates, and system setup Provide guidance on product functionality and complex technical inquiries Operations&Order Management Support the contact lens ordering process, including reorders and returns Monitor orders, resolve holds, and coordinate with manufacturing labs Communicate updates, changes, or delays with internal teams and partners Maintain accurate records of customer interactions and ordersCollaboration&Continuous Improvement Partner with R&D and cross-functional teams to resolve technical challenges Capture customer feedback and contribute to ongoing product improvements Manage leads and customer data within the CRM system Support onboarding and account setup for new customers Stay current on industry trends, products, and technologiesWhat You Bring 2–3+ years of experience in technical support, operations, or a similar role Strong technical aptitude (software, networking, troubleshooting) Familiarity with Office 365 (Excel, Word, Outlook, PowerPoint) Experience with CRM/ERP systems and data management Excellent communication skills and acustomer-first mindsetStrong organizational and problem-solving abilities Ability to multitask in a fast-paced environment A self-starter attitude with a passion for learning and teamwork Benefits&Perks We believe in taking care of our team so you can do your best work: 100% employer-paid medical insurance for employees Medical, dental, and vision coverage for employees and dependents Three weeks of paid time off starting your first year additional paid time off for your birthday Nine paid holidaysLife insurance Short-term and long-term disability coverage 401(k) retirement plan with company match Costco Membership Employee Discounts through LifeMart Work Environment Primarily desk-based role with extended computer use Collaborative office setting in Arlington, WA Smoke- and vape-free workplace