Customer Service Representative, Arlington

Customer Service Representative

Our customer service representatives are the backbone of our team! Without you, we wouldn't have any jobs for our technicians. You show a great amount of empathy while also being a problem solver. You love to help customers and leave them feeling confident that we will get them taken care of! Essential Job Functions:Call customers from prior day for quality check Call maintenance customers and schedule visits Call on customer list to offer promotions Follow up on reviews positive and negative General inbound customer service Essential Job Requirements: To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required Qualifications: High School Diploma or GED Equivalent 2+ years of proven success in a call center role Inbound and outbound call volume experience Comfortable with selling our services over the phone Exceptional communication/interpersonal skills Ability to exercise independent judgment and make appropriate decisionsAbility to organize and manage multiple tasks accurately Commitment to company values Basic computer skills Reliable&punctual attendance Fluent ability to speak, read, and write in the English language Preferred Qualifications: Service Titan experience HVAC, Plumbing, or Electrical experience Sales experience Compensation&Hours: Pay: $16.00 - $19.00 /hr Days: Monday - Friday Hours: 7:00am - 4:00pm OR 10:00am - 7:00pm Location: In Office Benefits: Medical, Prescription, Dental, Vision Insurance Disability and Term Life Insurance Matching 401(k) Paid Holidays Paid Time Off (PTO) Candidates must successfully pass a drug test and background check.