Customer Service Representative, North Carolina

Company Overview:

Veterans Guardian is a pre-filing consulting firm helping position veterans to achieve the disability rating they are eligible for when they file their claim for VA disability benefits and compensation.

Job Description:

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for answering and directing phone calls, managing veteran contacts through the Customer Relationship Management (CRM) software, organizing and scheduling appointments in the department calendar, and ensuring proper documentation for each veteran client consulted by the company. You will also be responsible for developing and maintaining multiple contact lists, providing general support to visitors, and serving as the point of contact for internal and external clients.

Responsibilities:

Answer and direct phone calls

Manage veteran contacts through the Salesforce CRM software to ensure proper notation of actions

Organize and schedule appointments in the department calendar

Demonstrate exceptional organizational and time management skills to effectively manage multiple team members they support

Ensure proper documentation for each veteran client consulted by the Intake Team

Develop and maintain multiple contact lists

Provide general support to visitors

Serve as the point of contact for internal and external clients

Qualifications:

Above-average phone presence - passing score of internal test required

Computer competency - passing score of internal testing required

Proficient in Google G-Suite applications

Must have average or above-average typing ability - passing score of internal testing required

Veteran or Spouse of Veteran preference - to aid with creating commonalities with clients

Must develop a strong understanding of company history, policies, and familiarity with the responsibilities of each company department

Quick recall and understanding of the Veterans Administration and Veterans Guardian VA Claim Consulting VA claims process

This is 100% in office position located at 75 Trotter Hills Circle, Pinehurst, NC.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance