Customer Service Representive, Asheville

Description
Answers incoming calls to the customer service team.
Receives customer inquiries and complaints.
Answers questions and provides information about services.
Clearly and accurately documents issues.
Resolves customer inquiries relating to transportation; communicates resolution to customers.
Other duties as assigned
Requirements
Education, Licensing, and Certifications
:
High school diploma or equivalent, such as GED, required
Experience Preferred:
Up to 2 years of customer service or basic office experience preferred
Skills and Knowledge Required:
Pleasant telephone voice/manner
Strong written and oral communication skills
Strong listening skills
Ability to remain courteous with difficult or angry customers
Basic computer knowledge/PC experience