Customer Service Representative - State Farm Agent Team Member, Social Circle

Benefits:
Opportunity for advancement
401(k)
Bonus based on performance
Company parties
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service & Sales Representative with Tim Hutcheson Agency, you will support both our customers and our service team by handling routine service requests while contributing to agency growth through consultative sales.
This role is designed to assist a senior service professional by managing lighter service tasks, allowing complex customer needs to receive focused attention.
You will help maintain strong customer relationships, ensure efficient service delivery, and identify opportunities to recommend additional insurance solutions.
This position blends service excellence with sales responsibility and offers growth opportunities for motivated, performance-driven individuals.
RESPONSIBILITIES
Support the service team by handling routine customer service requests
Respond to customer inquiries and provide accurate policy information
Process policy changes, updates, and account maintenance
Identify cross-sell and upsell opportunities
Conduct consultative conversations to recommend appropriate products
Assist customers through the claims process and follow up as needed
Maintain accurate customer and policy documentation
Collaborate with team members to ensure timely and consistent service
SALES EXPECTATIONS
Engage in inbound and outbound sales conversations
Generate new policies and additional coverage for existing customers
Follow up on warm leads, referrals, and identified coverage gaps
Meet established sales and activity expectations
Participate in ongoing sales coaching and development
QUALIFICATIONS
Strong communication and relationship-building skills
Customer-focused with comfort in sales-oriented roles
Detail-oriented with the ability to manage multiple priorities
Customer service or sales experience preferred
Insurance licensing (or willingness to obtain) required
COMPENSATION & BENEFITS
Competitive base pay, based on experience
Commission and performance-based bonus opportunities
Licensing and training expense reimbursement after a defined tenure milestone
Paid time off and holidays
Retirement savings options
Advancement opportunities for high-performing team members