Payroll Assistant, Athens

Payroll Assistant

The Payroll Assistant position is part of a customer-focused team responsible for oversight and processing of the University of Georgia (UGA) payroll (approximately 25,500 W-2s generated). Responsibilities include monitoring the payroll phone and email, triaging tickets through the payroll ticketing system, assisting customers at the window, and other general customer service. This position will assist with entering employee direct deposit information, time approver updates, organization and filing of garnishment requests, requests for documents, and other administrative office functions. This position coordinates between The University System of Georgia (USG), the Shared Services Center (SSC), and UGA distributed departments regarding payroll related issues including: basic payroll and time&labor, front line support, and helping to connect customers to the correct team member to assist their needs. Knowledge, Skills, Abilities and/or Competencies: Detail-oriented, with strong interpersonal and collaborative work style and ability to develop effective working relationships and demonstrate commitment to being a team player. Ability to work with highly confidential and sensitive information. Excellent organizational and time management skills. Proficient to advanced experience with Microsoft applications. Verbal and written communication skills. Customer Service Skills. Preferred Knowledge, Skills, and Abilities: Knowledge of practices and procedures related to payroll administration. Experience with PeopleSoft based HCM software, or other HRMS software programs.Duties/Responsibilities: Assist with Direct Deposit setup. This may include entering direct deposit information via virtual appointment or in person at the payroll window. Contact employees who were unable to enter their direct deposit via employee self-service to provide further assistance. Serve as the front-line support for the Payroll Department. Answer phone calls to the front desk line and transfer calls to the appropriate team member. Monitor the payroll email account, sending needed communications and answering customer inquiries. Forward emails to the appropriate team members when necessary. Act in a triage capacity for the payroll/time and labor tickets in the Team Dynamix and Service Now ticketing systems. Assign tickets to the correct team members as necessary. Assist with payroll queries and/or data updates when necessary. This includes making updates to Time and Absence Approvers based on requests in OneUSG Connect. Assist the Payroll Department with data requests for items such as wage verifications, employment verifications, and payroll metrics. Ensure data provided is complete and accurate, and collected in a timely manner. Assists with the organization of garnishment processes and ensure all documentation has been sent to the correct resources. Assist the Payroll Department with administrative functions including, but not limited to, processing the mail, uploading documents to the Content 7 database, phone management, ordering of supplies, and paying of recurring bills. Assists with additional payroll requests as needed.