Systems Support Engineer II (Information Technology Jobs), Atlanta

Responsibilities: Provide unit-level support for installation, operation, and maintenance of computer systems. Address issues of moderate complexity with general instructions on routine tasks and specific guidance for new assignments. Interact consistently with users within the assigned unit, including management, faculty, and staff. Install, maintain, and upgrade workstations, peripheral hardware, and software. Respond to and resolve workstation, application, and server-related problems. Update desktop software and applications and maintain documentation for installed software. Assist users with specific applications and troubleshoot office equipment like copiers, fax machines, printers, and building access systems. Manage email accounts and provide user support. Perform other duties as assigned. Security Clearance: Must have a Final DoD Secret Clearance on the first day to support classified systems in DoD closed areas. Required Experience: Experience with Linux system support. Help desk support and account management: account creation, password resets, and setting permissions. Support for secure VTC calls, basic user troubleshooting, and software patching/upgrades. System hardening and production of RMF documentation (SCAP checklists and other artifacts). Familiarity with STIGs, data transfers, and system deployments, including hardware, OS, and software installation, maintenance, and upgrades. Support office equipment such as printers and scanners. Document installed applications and managed system inventories. Years of Experience: 2-5 years of job-related experience. Hours/Days: Monday Friday, 8am-5pm (Full-time, on-site in DoD closed areas for GTRI).