IT HelpDesk Technician, Georgia

About the position::
Velosio is looking for an IT Help Desk Technician to be an integral member of the IT Team.

 

As an IT Help Desk Technician at Velosio you will be responsible for a wide range of administrative tasks to keep Velosio's IT system’s accurate and secure. You will provide prompt technical assistance on end user devices, corporate systems, and software applications. The IT Help Desk Technician will have the opportunity to build a foundation for their career as an IT professional and will provide firsthand experience with cutting-edge systems, hardware, and applications.

Who we are::
At Velosio, we focus on what matters most - our people. We are a values-driven organization committed to delivering an outstanding employee experience to all our team members.

 

Velosio’s years of experience with business applications translate to a deep bench of tenured team members with competency across enterprise resource management (ERP), customer relationship management (CRM), and cloud services.

 

We have earned recognition from Microsoft as a top 1% performing partner worldwide and an emerging NetSuite leader. We have strategic independent software vendor (ISV) partnerships and a portfolio of solution and service offerings to accelerate what’s next for business.

 

Our mission is to enable clients to realize business value faster, simplify the process of deploying technology, acquire deeper data-driven insights, and explore ongoing innovation to drive business forward. We support the entire Microsoft Dynamics portfolio, Office 365 family and Azure services. Velosio is the only Microsoft Cloud Distributor that specializes in Dynamics 365 and is a prominent Microsoft Master VAR. Headquartered in Columbus, Ohio, Velosio’s 400 employees serve over 4,000 clients.

 

Beyond our expertise, as a Velosio team member, you can leverage the Velosio award winning culture - a network of top-notch peers, day-to-day flexibility, career development resources and the largest incentive opportunities in the industry.

Your day might look like::
End-user device setups, configurations, monitoring, patching and remediation

Administration of Active Directory and Microsoft 365

Maintain accurate corporate asset tracking

Monitoring ticket system to provide fast and reliable service to internal users

Perform onsite and remote troubleshooting through diagnostic techniques and asking pertinent questions

Provide accurate instruction on IT products or services

Keep accurate documentation pertaining to resolutions and root cause analysis

Identify and suggest possible improvements to procedures

Collaboration on IT projects

Other duties may be assigned as needed

What you'll bring::
Associates (2-year) degree, with a technical major, such as computer science or related degree

Microsoft associate or higher-level certifications 

Two of more years of experience supporting PC hardware, operation systems and software.

Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently

Prior help desk or system administration experience

Microsoft 365 administration experience

Upgraded/Replaced laptop components

Proficient in Windows 11 troubleshooting

Preferred:

Windows system administration (Active Directory, DNS, Group Policy, OS installation/patching)

Virtualization experience (Hyper-V, VMware, Azure)

A+/Network+ Certifications

Microsoft Defender/Intune experience

Some reasons you might like working with us::
At Velosio, YOU MATTER.

 

Due to our proven commitment to delivering an exemplary employee experience, Velosio was awarded Best Company Culture and Best Company for Women by Comparably in 2023, 2022 and 2021, in addition to Best Company for Career Growth, Best Perks & Benefits, and Best Leadership Team by Comparably in 2022 and 2023!

 

Access the following link to see why 100% of current Velosio team members feel their company is invested in their career growth, 99% of current Velosio employees feel their manager cares about them as a person, and 99% of current Velosio team members look forward to interacting with their coworkers every day: 

 

 

At Velosio, YOUR WELLNESS MATTERS.

 

We know one size doesn't fit all, which is why we offer a comprehensive benefits package that allows our team members to create a personalized plan best suited for their unique needs, including:

3 Medical Insurance options with a company contribution to HSA

3 Dental Insurance options including adult orthodontics

3 Vision Insurance options

Unlimited PTO!

Remote working environment

401k Match 50% of the first 6%

StayWell Program – a cash reimbursement up to $600 a year toward Wellness

Quarterly Incentive Program