Remote Medical Assistant- Healthguide, Atlanta

Job Description

As a Healthguide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being. The Healthguide engages patients and helps them navigate their care, solve their healthcare issues, and improves communication with their medical practice. 

WHAT YOU’LL BE DOING  

Working primarily remotely, Healthguides will be working with the patient’s medical practice staff and Guidehealth’s Case Management team, to manage a targeted population of patients. 

Functioning independently and being a highly collaborative team member as an extension of medical practice. 

Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs). 

Accurately documenting patients’ medical history and medical issues in the electronic health record (EHR). 

Understanding the referral and prior authorization process. 

Continuously building a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization. 

Implementing and meeting assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend. 

Utilize effective communication modalities (calls, texts, portals, emails) to engage and schedule high-risk patients. 

Appropriately escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership. 

Following all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.   

Position may require compensated travel as needed (10-15%) to clinical sites in the Atlanta, GA area for patient and provider engagement and conducting retinal eye exams with paid training provided.