Production Support, Georgia

Production Support Technical Lead

Atlanta, GA(Hybrid Position)

6+ Months Project

Position Overview: We are seeking a highly experienced Senior Production Support Analyst with deep expertise in ARGO Teller (browser-based) and Central Payments applications. This role demands a proactive professional with strong technical, analytical, and communication skills, who can quickly triage, analyze, and resolve production issues in a fast-paced environment.

Key Responsibilities:

Provide Level 2/3 production support for ARGO Teller and Central Payments applications.

Monitor and resolve alerts from ARGO EDMS with prompt troubleshooting and remediation.

Analyze complex problems to determine root cause (e.g., defects, misconfiguration, environment, design) and work toward resolution, collaborating with ARGO vendor when required.

Utilize Dynatrace and Splunk for monitoring, triaging, dashboard creation, and alert configuration.

Review transaction, network, and database traces/logs to identify bottlenecks and issues.

Coordinate with teller support teams to recreate and document defects, escalating when necessary.

Troubleshoot issues related to TCRs, scanners, and receipt printers.

Support knowledge sharing, documentation, and training for offshore/onshore teams.

Understand and support Teller Electronic Journal (EJ) and host communications.

Operate in a distributed systems environment; familiarity with Windows Servers and VMs is essential.

Mandatory Skills & Technologies:

ARGO/.Net

MSSQL (including MsSqlSpatial)

Dynatrace (profiling, monitoring)

Splunk (alerting, dashboards)

Preferred Experience:

Hands-on support experience with the ARGO Teller product.

Familiarity with banking environments and teller support workflows.

Experience working directly with third-party vendors (e.g., ARGO).

Required Experience:

11+ years of total IT experience

8+ years in Production Support roles

Experience supporting enterprise applications and critical banking systems

Soft Skills:

Strong communication and collaboration abilities

Quick decision-making under pressure

Attention to detail and a methodical approach to troubleshooting

Team player with experience in knowledge transition and mentoring

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.