Engineer, Storage Engineering, Georgia

Overview:
Job Purpose

The Storage Engineer is responsible for supporting and maintaining availability and performance of all disk storage & SAN switches in production as well as non-production environments. This individual works as part of a results-oriented service delivery team and supports other storage engineering & operations teams. Additionally, the Storage Engineer participates in root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives.

 

Responsibilities

Provide L2 support for all disk storage related issues across the enterprise 

Respond to and assist in production operations in a 24/7 environment 

Provide support to and coordinate with internal users, operations staff, and vendor resources for root cause analysis

Participate in an on-call rotation for after-hours support based on escalations 

Provide technical analysis, resolve problems, and propose solutions

Participate as a resource for project driven initiatives

Identification and automation of manual tasks using scripting and application development

Knowledge and Experience

Mid-level experience with a variety of disk storage subsystems and SAN switches including EMC, Hitachi, HPE, NetApp, Cisco and Brocade. 

Deep understanding of SCSI, NFS and SMB protocols

Disk Storage configuration management experience

Hands on experience with storage-based replication technologies

Automation tools 

Good English speaking and written skills

Top-tier critical thinking and problem-solving skills 

Ability to work in a service-oriented team environment 

Project Management, organization, and time management 

Customer focused and dedicated to the best possible user experience 

Able to communicate effectively with both technical and business resources 

 

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.