Studio Host, Marietta

Studio Host

As a Studio Host, your work is fundamental to Faced's overall goal of giving clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative assistance. Furthermore, you are responsible for enthusiastically educating clients about Faced's services, memberships, and skincare products, leading to sales and rebookings.Reports To: Studio Director Primary Duties: Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growth Exemplifies welcoming and friendly hospitality skills Proactively looks for opportunities to exceed clients' expectationsClient Service Operations: Answers the studio phone and messaging system to schedule appointments, answer client questions, and provide general information Leads client check-in and check-out processes, including educating about the brand, products, and next steps Addresses clients by name and seeks to build a warm professional relationship with themSeeks client feedback and funnels it to the appropriate party Works with the esthetics staff to ensure timeliness of appointments Works with management and the esthetics team to resolve any issues decisively and effectively. Learns and fully utilizes the point-of-sale system to ensure seamless booking, check-in, and check-out process. Adds client notes to ensure clear communication across the team.Follow up with clients to generate return visits and assist with scheduling, product needs, etc. Studio Operations: Works to fill available appointment slots by proactively contacting clients Packages store retail for client purchases Maintains cleanliness and orderliness of the studio Assists with inventory managementAssists with studio reporting Assists with laundry, trash, and other studio maintenance Follows all applicable regulations and laws Job Qualifications: 1+ years in customer service/hospitality Passion for skincare Client-first mentality Detail oriented Personable and professional demeanor Excellent written and verbal communication skillsAbility to multi-task and maintain a calm demeanor Strong organizational skillset Team player Maintain client and studio confidentiality Ability to commute Location Hours: MondayFriday 10am8pm SaturdaySunday 9am5pm Please note that evening and weekend availability is a requirement Location Address: 4475 Roswell Road, Suite 200 Marietta, GA 30062