Connected Services Coach, Atlanta

Job Description

Overview

The Dealer Strategy and Enablement Team is driving the adoption of Connected Services across the Client Dealer Network. The Client has introduced several connected services—such as BlueCruise, Connectivity Package, Security Package, and Mustang Mach‑E Performance Upgrade—designed to enhance the customer experience and maximize the value of connected vehicle capabilities.

This initiative focuses on training and supporting the top 180 dealers nationwide to increase activation of available trials and drive sales of One‑Time Purchase (OTP) options, including BlueCruise, Mustang Mach‑E Performance Upgrade, and the Client Connectivity Package.

We are seeking highly motivated and experienced Connected Services Field Trainers to play a critical role in the success of this program.

Position Summary

The Connected Services Field Trainer is responsible for delivering targeted training and consultative support to assigned, top‑performing Client dealerships. This role empowers dealership personnel with the knowledge, tools, and skills required to effectively sell, activate, and support connected services, including OTP offerings.

The ideal candidate brings a strong understanding of connected vehicle technology, exceptional communication and training capabilities, and a proven ability to drive measurable adoption and sales results. This role partners closely with dealership teams, Client field representatives, and the broader program team to achieve program objectives.

Key Responsibilities

Training&Development

Deliver engaging, effective training sessions for dealership sales, finance, and service teams on all aspects of the Client’s connected services, with emphasis on security and connectivity packages and OTP offerings.

Ensure dealership teams are proficient in using the Dealer Enablement Platform, including trial activation and one‑time purchase processes.

Adapt training content and delivery to meet individual dealership needs and performance levels.

Consulting&Support

Conduct regular in‑person and virtual dealership visits to provide ongoing consulting, coaching, and operational support.

Analyze dealer performance data to identify gaps and recommend strategies to increase activation rates and OTP sales.

Coach dealership personnel on best practices for positioning, selling, and supporting connected services.

Partner with Client field representatives to align training efforts with regional goals and strategies.

Performance Management

Track dealership progress against activation and OTP sales targets.

Develop and execute dealer‑specific action plans to address performance gaps.

Provide regular updates and insights to the program team on progress, risks, and wins.

Communication&Collaboration

Maintain strong, proactive communication with dealership leadership and staff, Client field partners, and internal program stakeholders.

Participate in program reviews to share updates and contribute to strategic alignment.

Share best practices and field insights with fellow trainers to continuously improve program effectiveness.

Continuous Improvement

Gather dealer feedback to identify opportunities to enhance training materials, tools, and processes.

Stay current on connected vehicle technologies and the Client’s evolving connected services portfolio.

Contribute to the ongoing evolution of training content and enablement strategies.

Qualifications: Qualifications

3+ years of experience in automotive, coaching or consulting, preferably with a focus on vehicle or dealer technology.

Strong understanding of connected services and their value proposition.

Strong coaching skills

Proven ability to deliver engaging and effective coaching sessions.

Excellent communication, interpersonal, and presentation skills.

Ability to build rapport and establish trust with dealership personnel.

Strong analytical and problem-solving skills.

Proficient in using CRM and other sales-related software.

Must love travel– 80% travel required

Benefits:

Competitive salary and benefits package.

Opportunity to work with cutting-edge technology.

Chance to make a significant impact on client's connected services strategy.

Professional development and growth opportunities.

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $65k to $75k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.