Moncrief Heating & Air - Home Services Dispatcher, Alpharetta

HVAC Service Coordinator
Compensation Details: $*****-$***** Per Hour
Job Description
About Moncrief Heating & Cooling: Moncrief Heating & Air Conditioning is the oldest HVAC company in Atlanta, proudly serving the Atlanta area since ****.
While much has changed over the last 128 years, our core values have stayed the same.
Moncrief Heating & Air Conditioning is now a part of the Ace Hardware Home Services family!
It's still the same great Moncrief team that you know and trust.
The alignment of values, purpose, and vision between Moncrief and Ace Hardware is truly remarkable.
With Ace Hardware's dedication to helpful service in local communities and focus on customer satisfaction, we're excited to continue delivering exceptional HVAC and plumbing services and quality alongside the resources of one of America's most trusted retailers.
Together with Ace, we're looking forward to growing and supporting the local community for years to come.
What You'll Do:
Provide unmatched customer service
Effectively dispatch the service team to reduce travel and down time
Work with the service manager and supervisors to ensure the appropriate technician is dispatched
Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers
Learn all services and product offerings to effectively communicate with our customer base
Coordinate with the procurement team to ensure parts are available to the service team for prompt repair
Respond to customer inquiries by email or telephone providing an unequaled first impression
Answer inbound phone calls and manage the service team's scheduling.
What You Need To Succeed
ServiceTitan experience preferred
Clear, confident, & effective communicator over the phone (with customers) and in person (with team)
Strategic thinker who possesses the ability to anticipate problems and find solutions
Strong organization skills with attention to detail
Good time-management, possessing the ability to balance priorities
Self-starter and able to work successfully without supervision
Competitive, ambitious and results oriented, energized by achieving and exceeding goals
Dispatch experience highly preferred, not required.
Two years of customer service and/or field service logistics experience minimum (required)
Strong Computer skills MS Office, database management, etc.
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork).
Gratitude.
Humility.
Love.
You don't often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different.
These things are important to us.
They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:
Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).
Your career at Ace is more than just a job.
It's a chance to be part of something meaningful.
We help locally-owned businesses thrive and make an impact in their communities.
You are joining a team that's committed to your success and invested in your future.
We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
* Benefits are provided in compliance with applicable laws, plans and policies.
About Ace Hardware Home Services, Inc.
Ace Hardware has been serving neighbors throughout America for over 100 years.
Ace launched Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home?
.
Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know.
Helpful is what we do and Ace is on a Mission to be the best, most trusted provider of home preservation services.
Equal Opportunity Employer Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities.
The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization.
The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimers
The pay range for this position starts as listed in the job posting but could be higher based on education and experience.
Please note, compensation decisions are dependent on the facts and circumstances of each opening.
We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position.
Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written "Position Description" is not intended to cover all aspects of the position listed.
It is meant to cover the basic/general essential job functions of a particular position.
Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Philadelphia, PA candidates: When reviewing a post-offer background check, we will conduct an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.