Insurance Operations - Coordinator, Texas

AMAZING OPPORTUNITY TO GET YOU FOOT IN THE DOOR WITH A GLOBAL COMPANY! 

Role: Insurance Operations Coordinator 

Location: Austin – Lakeline

Duration: 6 months contract

Anticipated Start: March 2025

Hours: 7:30 - 5:30 (Any shift within this time frame)

Contract to hire: 6 month

Remote or Onsite: Hybrid

Interview Process: Zoom Interviews

Ideal Start Date: ASAP

Experience: At least 2 years' of professional experience

Additional Details:

Very Transactional, you will be working in various systems, emails, calls, etc. 

Licensing and compliance management (will train on this portion)

Send reminders regarding Continued Education requirements

Assist and stay up to date with compliance changes 

Must have strong Data Entry and the ability to operate with different information coming in all at once

Strong email communication

Experience working in high volume environment

Able to pivot from task to task

Training 5-6 weeks in office with training team

First 2 weeks - in classroom virtual module training (ONSITE)

Following 4 weeks - one-on-one trainig with colleagues on the floor 

Contact center experience

Processing and assisting with insurance renewals

Tracking of the progress in systems

Hybrid once training is complete

Microsoft Office knowledge required 

Current team size is 5, they are looking to double this and add 5 more 

Job Description

Licensing & Compliance Management

Process and track new and renewal license applications for producers in accordance with state and federal regulations.

Ensure compliance with all Department of Insurance (DOI) requirements, including maintaining up-to-date knowledge of licensing regulations across multiple jurisdictions.

Assist with internal and external audits related to licensing compliance, providing necessary documentation and explanations.

Operational Efficiency & Process Management

Maintain accurate records of all licensing activities, including expiration dates, renewal deadlines, and status updates.

Support process improvements and standardization of licensing procedures to enhance efficiency and compliance.

Work closely with internal teams, including compliance and business operations, to ensure seamless licensing workflows.

Identify gaps and recommend solutions for reducing licensing delays and improving turnaround times.

Stakeholder Coordination & Communication

Serve as the primary point of contact for licensing inquiries from internal teams, producers, and external regulators.

Provide clear guidance and support on licensing requirements, processes, and escalations.

Communicate licensing updates, renewal deadlines, and regulatory changes to relevant stakeholders.

Assist in training internal teams on licensing policies and best practices.

Reporting & Documentation

Prepare and distribute regular reports on licensing status, expirations, and outstanding renewals.

Ensure all licensing documentation is accurately maintained in internal systems.

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