Call Center Representative, Texas

Overview:

 

Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care. 

 

The starting range for this position is $16.00 - $18.00 hourly. 

Responsibilities:
Under the direction of the Call Center Supervisor, this individual’s primary responsibilities include:

Answer all incoming calls in a timely, professional and courteous manner

Schedule new and return appointments for patients following scheduling guidelines

Explain registration process and give directions to new patients; explain procedure preparation to patients as needed

Assist callers with information and referral to appropriate resources

Review and check insurance eligibility; explain required documents

Retrieve calls from voice mail and assist callers as needed

Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements

Adhere to HIPAA guidelines

Qualifications:
Education: High school diploma/GED required. Some college preferred.

Experience: Two years of experience working in a physican's office or healthcare facility; Call center experience strongly preferred.

 

Knowledge, Skills, and Abilities:

Bilingual English/Spanish

Exceptional customer service skills

Ability to interact successfully with people from a variety of backgrounds and abilities.

Basic computer literacy

Working knowledge of electronic medical records and practice management systems.

Ability to multi-task in a high change environment 

We want you to do your best throughout the interview process.   to learn more about how to prepare.