Service Design Manager, Texas

Job Description

The Product Transformation team is responsible for uplifting the product management discipline and enabling more effective product development across Visa. We are seeking a talented individual to lead strategic initiatives supporting the product and technology transformation. The Service Design Manager will play a key role in shaping and refining our PLM framework by thoroughly documenting roles, responsibilities, hand-offs, and process components for each interaction within the framework. This position requires a strategic thinker with strong analytical skills and the ability to collaborate effectively with cross-functional partners. The successful candidate will conduct workshops with relevant stakeholders to align on process components and create comprehensive documentation and how-to guides for the organization.

Essential Functions

Service Design and Operating Model Development:

Lead the design and optimization of the operating model and process components across the PLM framework.

Conduct in-depth analysis of current processes and identify areas for improvement and standardization.

Develop detailed documentation of roles, responsibilities, hand-offs, and process components for each interaction within the PLM framework.

Ensure alignment of the operating model with business objectives and industry best practices.

Stakeholder Collaboration:

Work closely with cross-functional partners, including product development, engineering, marketing, and operations, to gather insights and requirements.

Facilitate workshops with stakeholders to work through and align on process components and interactions.

Build and maintain strong relationships with key stakeholders to ensure effective collaboration and communication.

Documentation and Knowledge Management:

Create comprehensive documentation, including process maps, role definitions, and interaction guidelines.

Develop how-to guides and training materials to support the implementation and adoption of the PLM framework.

Ensure that all documentation is accessible, up-to-date, and easily understood by relevant teams.

Continuous Improvement:

Monitor the performance and effectiveness of the PLM framework and identify opportunities for continuous improvement.

Gather feedback from stakeholders and make necessary adjustments to processes and documentation.

Stay updated on industry trends and best practices to incorporate innovative approaches into the PLM framework.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.