Technical Writer II, Tolleson

Technical Writer II

Our client, a business manufacturing and supply company, is looking for a Technical Writer II for their Phoenix, AZ location. Responsibilities include: Document SOPs, work instructions, and process guides for SAP-enabled business processes. Update, revise and improve Quality Management System Documents transitioning old system to new.Work with Value Stream Leads and SMEs to capture process flows, roles, decision points, exceptions, and controls. Translate operational and system processes into clear, user-ready documentation. Participate in process walkthroughs, workshops, and working sessions to gather documentation requirements.Review and revise documentation based on stakeholder feedback. Maintain documentation consistency, organization, and version control. Support documentation readiness for UAT, training, go-live, and operational sustainment. Support transfer and revision of QMS documents into ETQ Requirements include:Minimum 3 years of experience in technical writing, SOP development, or process documentation. Experience documenting processes in Supply Chain, Warehouse, Quality, and/or Manufacturing environments. Strong understanding of operational workflows and process documentation practices. Experience working with SMEs to gather and validate business process content.Strong written communication, organization, and attention to detail. Proficiency with Microsoft Office, including Word, Excel, and PowerPoint; Visio preferred. Ability to manage multiple priorities and work independently. Experience supporting SAP implementations or documenting SAP-enabled business processes.Knowledge of inventory management, warehouse operations, production processes, procurement, and material movement. Experience in solar module manufacturing preferred. Experience supporting UAT, training documentation, or go-live readiness. Experience with ETQ or similar document management systemsUnderstanding of Mandarin and or written Chinese Standard Operating Procedures (SOPs) Work Instructions Process Guides Job Aids Documentation supporting UAT, training, and go-live readiness Why should you apply?: Health Benefits Referral Program Excellent growth and advancement opportunitiesICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.