Quality Intern, Maryland

Overview:
The primary purpose of this position is to perform basic office functions to facilitate patient access into the practice, obtaining accurate patient information and creating a positive office image by responding professionally to all patients, staff and other customers in a manner consistent with the Mercy Medical Center Philosophy.

Qualifications:
EDUCATION AND WORK EXPERIENCE

Education and Work Experience:

Must possess a high school diploma or GED or if currently enrolled in HS, pass a literacy assessment

Will Train

SPECIFIC REQUIREMENTS

License Requirements:

N/A

Certification Requirements:

N/A

Age Specific Care Provided For:

N/A

Knowledge, Skills and Abilities:

Computer proficiency and technical aptitude with the ability to utilize one or more of the following:

Microsoft Word, Power Point, Excel

Microsoft Outlook

Meditech (if applicable to position)

Epic (if applicable to position)

Performance Manager/NetLearning

Must be able to read, write, and speak the English language in an understandable manner.

Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.

Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.

Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.

Must be able to follow written and oral instructions.

Other Requirements:

Must be able to work accurately with alphabetic files.

Interpersonal skills to deal effectively with clients, visitors, employers, and hospital personnel in exchanging and relaying information and in providing client care.

Ability to work in a demanding and challenging environment

Supports the team effort through a willingness to work beyond normal working hours.

Able to work independently with frequent interruptions.

Follows written and oral instructions.

Knowledge of exam room duties and use of office equipment.

Must have excellent telephone demeanor.

Must possess and promote excellent health, hygiene and grooming habits.

Ability to prioritize work load for the most efficient performance.

Communicate with patients, physicians, staff members and the general public with respect and a professional demeanor in person and over the telephone.

Capable to cope with interruptions and be flexible as part of a team effort.

Min:
USD $16.00/Hr.

Max:
USD $22.40/Hr.

Benefits:
Benefits Eligibility is based on your scheduled FTE status and Job Category

Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees

403(b) retirement plan with generous company match and “catch up” provision

Paid Time Off (PTO) & company paid holidays

Tuition reimbursement

Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program

Employer paid Short & Long Term Disability benefits for eligible employees

Voluntary Benefits

Discounts on auto & home insurance and Verizon plans

Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement:
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.