Dispatcher 2nd Shift, Glen Burnie

Overview:
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Dispatcher, 2nd Shift

 

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.

 

The hourly pay rate for this position is between $19.00-$21.00, depending on experience.

Responsibilities:
 

Hiring immediately for full-time 2nd shift dispatcher position at Roto-Rooter’s Baltimore area Call Center. Bilingual skills preferred, but not required. This is an evening position that may include weekends.

Serve as liaison between our field service technicians and customers.

Distribute jobs to field service technicians.

Manage the workload of service technicians in a multi-state region.

Interact with customers to keep them informed of the arrival status of their assigned service technician.

Relay necessary job details and other information to the service technician.

Resolve any customer service concerns.

Requirements:
Ability to multi-task

Bilingual skills are a plus

AS400 knowledge is preferred

Excellent customer service skills

A working knowledge of Microsoft Word and Excel programs

Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment

Benefits:
At Roto-Rooter, we believe our most significant investment is in our employees.  We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

Medical insurance with a Prescription Drug Card

Accident and Critical Illness Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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