Assistive Technology Expert II, Maryland

Job Description

Position Overview  

The AT Expert II will play a critical role in developing, implementing, and optimizing assistive technology (AT) training and support programs for employees with disabilities at the Social Security Administration (SSA). This role involves usability testing, instructional design, and accessibility compliance to ensure SSA personnel effectively utilize assistive technologies. 

Key Responsibilities  

Develop and implement comprehensive training programs for assistive technology users. 

Conduct usability and accessibility testing for emerging and existing AT solutions. 

Provide technical guidance and troubleshooting support for integrating AT tools with SSA automation and COTS applications. 

Assist in creating and maintaining SSA’s EWD (Employees with Disabilities) SharePoint and intranet resources. 

Collaborate with developers, trainers, and accessibility specialists to enhance user experience and optimize accessibility solutions. 

Ensure all training and instructional materials align with SSA’s accessibility policies and Section 508 requirements. 

Evaluate and recommend new assistive technology solutions based on user needs and industry best practices. 

Note: The above responsibilities are not exhaustive and may include additional duties as required to meet business needs. 

Key Competencies  

Problem-Solving Skills – Ability to analyze technical challenges and develop effective AT solutions. 

Critical Thinking – Evaluating user needs and recommending appropriate AT interventions. 

Leadership & Initiative – Taking ownership of projects and proactively improving processes. 

Interpersonal Skills – Ability to work with diverse teams, including IT, HR, and end users. 

Time Management – Handling multiple projects and deadlines effectively.