Customer Service Representative, Baltimore

Customer Service Representative
The Agora Companies service 10+ affiliated publishing groups all around the world.
These publishing groups are focused on developing information and products that help individuals control their own destiny when it comes to matters of finance, health, and lifestyle.
Agora is seeking a Customer Service Representative to join its team.
This role supports our brand promise of providing investors with the tools and guidance needed to easily establish and manage their accounts.
This is a full-time position that offers more responsibility and growth than a typical customer service role.
You will not be cold calling or telemarketing, but there is an inbound sales component to the role with the potential for outbound sales/collections as well.
You'll work as part of a phone-based customer support team, handling subscriber calls to resolve issues, answer questions, and support informed purchasing decisions.
You will gain exposure to publishing, develop communication and sales skills, and have the opportunity to grow within a larger organization.
This role requires an initial in-office training and onboarding period of three months, after which employees may transition to hybrid work based on performance criteria.
Responsibilities:
Resolve customer concerns efficiently, ideally on first contact
Assist customers with account-related questions, product support, and account navigation
Handle inbound sales calls for newsletter products
Educate customers on how to avoid future issues and maximize product value
Retain valued customers through respectful, solution-oriented communication
Track customer feedback and share insights with internal teams
Contribute to a customer-centric culture
Think critically to troubleshoot and resolve issues, and escalate appropriately
Remain flexible and assist with additional duties as needed
Qualifications:
6+ months of customer service experience, preferably in a call-center setting
Exceptional interpersonal and verbal communication skills
Strong problem-solving abilities and independent thinking
Working knowledge of Microsoft Office and Excel
Ability to adapt in a fast-paced, high-volume environment
Compensation Range $38,****** to $42,****** USD
Location(s) & Work Arrangement Baltimore, MD /Hybrid
We offer a wide variety of benefits, programs, and services to our employees, including:
Medical, vision, and dental insurance plans
401(k) plan with employer matching
Generous vacation time and paid holidays
Casual dress code
Highly flexible environment
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.